Great service! I called and left a message, received a call back shortly after, and was able to schedule an appointment for service of my equipment easily. Others I called never returned my call. Ralph, the owner, is awesome! Not only did he service my equipment, but also told me how much life I had on my LifeFitness elliptical, explained why and what parts are worn/broken since it's getting old, and what my options are for continuing to use it and when to expect it to die. My recumbent bike was in good shape and he told me that as well. I needed new straps for the bike and he ordered those for me to install. He could have easily been dishonest and try to sell me new equipment and services, but he was honest and very helpful. I'm only using Fit-Tech Pros from now on!! Call Ralph! You'll be very satisfied with them!